Terms and Conditions

Payments by card are provided by Dojo. Please visit https://dojo.tech/legal/ for more info

We do not store credit card details nor do we share customer details with any 3rd parties.
The Privacy Policy below governs your account and any information you provide on this site or our products, services or any other feature, technologies or functionalities offered by us on our website or through any other means. Information we collect In order to operate the Services and to reduce the risk of fraud, Arches must ask you to provide us information about yourself and your credit or debit card. By consenting to, and agreeing to the terms of the Privacy Policy you also expressly consent and agree to us processing your data in the manner set out in the Privacy Policy. This Privacy Policy describes the information we collect and how we use that information. We take the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties, nor do we store any financial details (credit or debit card numbers) after

Including method of delivery & average timeframe for delivery. Once an order has been received and processed the pub aims to deliver your order within a maximum time of half an hour and delivered to the stated delivery address by an employee of the pub within the designated delivery vehicle Cancellation policy - Please note that once you have made your order and your payment has been authorised you will not be able to cancel your order nor will you be entitled to a refund Online payments & refunds - All payment references on bank / customer statements will be under the heading of The Arches If a payment is taken and the takeaway is unable to fulfil the order you must as a customer contact the takeaway as soon as possible explaining the situation, this is generally the quickest and easiest solution .

Due to the nature of the business returns will only be accepted if a customer can prove products were unfit for consumption, if this is the case the product must be returned with a minimum of 60% of the product intact and within container supplied. A refund will then be given in cash after inspection of the returned product at the discretion of the Arches.